Privacy
Policy

| Information We Collect

We collect various types of personal and non-personal data to provide, improve, and secure our storage services. The information we collect includes:
a. Personal Information
When you interact with us, we may collect personally identifiable information, including but not limited to:
· Full name
· Email address
· Phone number
· Residential or business address
· Government-issued identification (for identity verification, where required)
· Emergency contact details
b. Account and Service Information
To facilitate storage rental and usage, we may collect:
· Account credentials (username, password, security questions)
· Rental unit details (unit number, size, lease duration, payment history)
· Access logs (timestamps of visits, entry methods, security camera footage if applicable)
· Communication history with customer support
c. Technical and Usage Information
When you use our website or interact with digital platforms, we may automatically collect:
· IP address
· Device type and operating system
· Browser type and settings
· Website activity, including pages visited, time spent, and referral sources
· Cookies and tracking data

| How We Use Your Information

We process your personal information for the following purposes:

· Service Provision & Management: To facilitate storage rentals, process payments, and maintain user accounts.

· Communication: To respond to inquiries, send transaction confirmations, service updates, and policy changes.

· Security & Fraud Prevention: To verify identity, monitor access logs, and prevent unauthorized activities.

· Legal Compliance: To comply with legal obligations, enforce contractual agreements, and assist law enforcement when required.

· Improvement of Services: To analyze trends, improve website functionality, and enhance customer experience.

· Marketing (With Consent): To send promotional offers, service updates, and newsletters (you may opt out at any time).

| Who Your Information Might Be Shared With

We may disclose your personal data to:

· Service Providers: Companies under contract with us to support our business operations, such as fraud prevention, debt collection, payroll, and technology services.

· Credit Reference Agencies: For assessing financial reliability (see ‘Credit Checking’ section above).

· Insurers and Insurance Brokers: If you take out insurance cover through us.

· Trade Associations: Organizations of which we are a member.

· Law Enforcement & Government Agencies: To assist in investigations and help prevent or detect unlawful activity.

· Legal & Compliance Entities: Any person or agency required for legal compliance, enforcing agreements, or protecting health and safety.

· Authorized Contacts: Anyone you have named as a contact to discuss your account.

· Legal Representatives: Any person acting as your agent, such as a power of attorney holder, legal guardian, or estate administrator.

· Business Transactions: Any potential buyer of our business or property or parties involved in a merger.

· Credit Card Associations: If required for processing transactions.

| Data Retention

We retain your personal data only as long as necessary for service fulfilment, legal compliance, dispute resolution, and security purposes. Once your data is no longer required, we will securely delete or anonymize it.

| Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

· Access & Portability: Request a copy of the personal data we hold about you.

· Correction: Request correction of inaccurate or outdated information.

· Deletion: Request deletion of your data, subject to legal and contractual obligations.

· Opt-Out of Marketing: Unsubscribe from promotional communications.

· Restriction of Processing: Request limited processing of your data under certain circumstances.

· Lodging Complaints: File a complaint with a relevant data protection authority if you believe your rights have been violated.

To exercise your rights, please contact us at info@penkridgestorage.co.uk

| Security Measures

We implement industry-standard security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:

· Encryption of sensitive data

· Secure access controls and authentication methods

· Firewalls and intrusion detection systems

· Regular security audits and updates

However, while we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

| Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyse website performance. These include:

· Essential Cookies: Required for website functionality (e.g., login authentication, transaction processing).

· Analytics Cookies: Used to analyse website traffic and user behaviour.

· Marketing Cookies: Used for advertising and promotional activities (only with user consent).

You can manage your cookie preferences through your browser settings.

| Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

| Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting an updated version on our website. Continued use of our services after such updates constitutes acceptance of the revised policy.

| Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.

By using our storage services and website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.